Please review the below policy before completing your order.
Cancellation & Refund Policy
For Pickup Orders Organized through Hotplate Drops:
72-Hour Window: Refunds for the menu cost of the item can be granted for cancellations made at least 72 hours before your scheduled pickup window. We cannot refund any processing fees from your transaction. Please contact us through the Hotplate SMS message to make this request.
No refunds or cancellations are accepted within 72 hours of pickup, as ingredients are prepped specifically for your order.
Missed Pickups: Orders not collected during the designated pickup window are forfeited and non-refundable.
Failure to Review Item Names, Descriptions, and FAQ Disclosures: Prior to ordering, the customer is responsible for fully reviewing menu item names, the item descriptions, and all disclosures in the FAQ to ensure they are aware of allergens, temperature control requirements, and any other notices required for TX Cottage foods. This is confirmed by the customer at checkout. Refunds will not be granted for reasons related to these topics.
Quality Issues: Contact us through the Hotplate SMS message within 24 hours if there is a major defect with your order. We will assess and make a refund determination on a case by case basis.
For all other Orders, Including those where Invoicing and Payment was Processed through the Hotplate Platform:
72-Hour Window: Refunds for the menu cost of the item can be granted for cancellations made at least 72 hours before your scheduled fulfillment window. We cannot refund any processing fees from your transaction. Please contact us through the email or text message chain where your order was discussed in order to make this request.
No refunds or cancellations are accepted within 72 hours of fulfillment, as ingredients are prepped specifically for your order.
Missed Fulfillment due to Customer: Orders not collected during the agreed pickup window, or orders that are undeliverable due to customer reasons, are forfeited and non-refundable.
Failure to Review Item Names, Descriptions, and Disclosures: Prior to ordering, the customer is responsible for fully reviewing menu item names, the item descriptions, and all disclosures to ensure they are aware of allergens, temperature control requirements, and any other notices required for TX Cottage foods. Refunds will not be granted for reasons related to these topics.
Quality Issues: Contact us through the email or text message chain where your order was discussed within 24 hours of fulfillment if there is a major defect with your order. We will assess and make a refund determination on a case by case basis.
Last Updated: August 4, 2026